FLYTTE

Delete your FLYTTE account

For customers, movers and partners using flytte.co.nz and the FLYTTE Partner app.

How to request deletion

  1. Fill in the form below with the email or phone number you used with FLYTTE. You don't need to log in.
  2. We may contact you to confirm the request is really from you.
  3. We delete your account and personal information within 20 working days and confirm by email once it's done.

Prefer email? Send your request to hello@flytte.co.nz from the address on your account.

Request account deletion

What we delete

  • Your login and account profile (name, email, phone number)
  • Location history from the FLYTTE Partner app
  • Photos you uploaded, such as driver's licence and job check-in photos
  • Device push notification tokens
  • Saved quotes and marketing preferences

What we have to keep, and for how long

Some records must be kept by law even after your account is deleted. We keep only what is needed, and we remove or de-identify it once the retention period ends:

  • Booking, payment and invoice records: 7 years, for New Zealand tax and business record-keeping.
  • Messages and records linked to an open dispute, complaint or fraud investigation: until it is resolved.

You can also ask us to delete specific information without closing your account. See section 11 of our Privacy Policy for full details.