Privacy Policy

FLYTTE operates an online booking platform for moving and delivery services in New Zealand. This Privacy Policy explains how we collect, use, store, and disclose your personal information, in accordance with the New Zealand Privacy Act 2020.

We are the "agency" responsible for the personal information described in this policy. Our contact address is hello@flytte.co.nz.

From customers making a booking:

• Full name and phone number
• Pickup and drop-off addresses
• List of items being moved
• Preferred booking date and time
• Any notes you provide about the move

From movers creating an account:

• Name, company name, and email address
• Phone number and business details
• Pricing and availability settings
• Staff and vehicle information you enter
• Driver's license or passport photos, license number, and other identity details submitted for account verification

From movers using the FLYTTE mobile app during a job:

• Real-time GPS location, only while you have actively started location sharing for a specific job, and only until you stop sharing or the job ends
• Camera access, used only when you choose to take or upload a photo (e.g. verification documents, job check-in photos)

From waitlist registrations:

• Business name, contact name, email, and phone
• Operational information (region, team size, current job methods)

Automatically:

• IP address and general location
• Device type and browser
• Pages visited and actions taken on the platform

Location. The FLYTTE mobile app for movers requests location access so that, while you are actively working a job and have turned on location sharing, the customer who booked that job and FLYTTE dispatch can see your live position on a map. Location is not collected before you start sharing or after you stop, and is not collected at all for customer accounts. Location history for a job is retained only as long as needed to support that booking and resolve any disputes about it, then deleted.

Camera and photo library. The app requests camera/photo access only at the moment you choose to take or upload a photo, such as a driver's license photo during account verification or a job check-in photo. We do not access your camera or photo library at any other time.

You can withdraw location or camera permission at any time in your device settings; doing so may limit features that depend on them (e.g. live tracking for a job in progress).

We use your personal information to:

• Process and fulfil booking requests
• Share booking details with the Mover assigned to your job
• Send booking confirmations and status updates
• Respond to queries and provide customer support
• Improve the platform and our services
• Comply with legal obligations

We do not use your information for unsolicited marketing without your consent.

The assigned Mover. When you make a booking, your name, phone number, pickup and drop-off addresses, and item list are shared with the Mover fulfilling your booking. The Mover uses this to complete your move and may contact you directly.

Google (Calendar integration). If a Mover has connected Google Calendar, booking details (customer name, phone, addresses, date, and time) are added as a calendar event. This data is transmitted to Google's servers subject to Google's Privacy Policy.

Supabase. We use Supabase as our database and authentication provider. Your data is stored on servers located in the United States (AWS us-east-1). Supabase is subject to the EU-US Data Privacy Framework and implements appropriate safeguards.

Vercel. Our platform is hosted on Vercel. Web server logs (including IP addresses) may be retained by Vercel as part of standard hosting operations.

We do not sell your personal information to third parties.

Booking records (including customer name and contact details) are retained for seven years to comply with New Zealand tax and business record-keeping requirements, and to assist with any disputes or queries.

Waitlist registrations are held until your account is created or until you request deletion.

You may request deletion of your personal information at any time by contacting us (see section 8). Some information may be retained where required by law.

We use industry-standard security measures including encrypted connections (TLS), access controls, and Row Level Security in our database to protect your information. Access to customer data within the platform is restricted to the Mover associated with each booking.

While we take reasonable precautions, no system is perfectly secure. If you believe your data has been compromised, contact us immediately at hello@flytte.co.nz.

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Complain to us about how your information has been handled
• Lodge a complaint with the Privacy Commissioner at privacy.org.nz

To exercise any of these rights, email us at hello@flytte.co.nz. We will respond within 20 working days as required by the Privacy Act.

For any privacy queries, access requests, or complaints, contact our Privacy Officer at hello@flytte.co.nz.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

We may update this Privacy Policy from time to time. Material changes will be notified via email or a notice on the platform. The "Effective" date at the top of this page reflects when the current version was last updated.